U2.COM FAQs
U2.COM SUBSCRIBER PRESALE FAQs
PRESALE SCHEDULE
Presale dates, times and ticket links for every show are on the tour page, next to each show. All times are local to the venue. We also email subscribers before each presale.
CUSTOMER SERVICE INFO
For U2.com questions please use the Contact Us form. Support Representatives are available 7 days a week, from 9am to 9pm Eastern time.
If you have questions with ticket purchasing or using your presale access code, please contact the ticketing site Customer Service team directly:
Latin America
Buenos Aires – https://allaccesshelp.zendesk.com/hc/es
Europe and the UK
Stockholm – https://help.ticketmaster.se/hc/en-us/articles/360020987517
Paris – https://help.ticketmaster.fr/hc/en-us/articles/360006583853-Contact-Us
Amsterdam – https://help.ticketmaster.nl/hc/en-us/articles/360020757697-How-to-Contact-Us
London – https://help.ticketmaster.co.uk/hc/en-us/articles/360017761298-How-to-Contact-Us
Berlin – https://help.ticketmaster.de/hc/en-us/articles/360020591357-How-to-Contact-us
Milan – https://help.ticketmaster.it/hc/en-us/articles/360002318038
Q - When does the U2.com Subscriber Presale start?
A - The U2.com Subscriber Presale is the first presale for every show. Each show's presale date and time is on the tour page, next to the show, in local venue time. We email subscribers with the details and their code before each presale. For some shows the Feedback Group enters first; for others both groups enter together. The tour page and the presale email will say which.
Q - How do I know what presale priority group I am part of?
A - When you sign in to U2.com, visit the Account Info page to see your presale priority group. The email with your unique presale access code will also tell you which priority group you are in.
Our Feedback Group (those who were current, paid-up subscribers at 00:00 IST/BST / 01:00 CEST on Friday 25 September 2026, and have kept their subscription active without a lapse) have access from the first day of the presale. The unique presale access code for this group will have a prefix of U2GSA.
The Hype Group, who became paid subscribers, or renewed a previously expired account, after that time, following the announcement of Carnaval De Luz, enter the presale on the second day. The unique presale access code for this group will have a prefix of U2GSB.
Only after the U2.com Subscriber Presale has closed does the general on-sale begin. Please note: the presale group you are in cannot be changed. No exceptions will be made.
Q - Do I need a Ticketmaster account?
A - Yes, for shows sold through Ticketmaster. Tickets for Buenos Aires are sold through All Access, and tickets for Lisbon through Blueticket, not Ticketmaster. For the Feedback Group presale, the email address associated with your paid U2.com subscription must EXACTLY match the email address associated with your Ticketmaster account. If the email addresses do not match, you will not be able to join the queue.
Q - How do I change the email address on my Ticketmaster account to match my U2.com subscription?
A - Update it before the Feedback Group presale:
- Sign in to your Ticketmaster account on a desktop computer.
- Go to Profile Details in your account.
- Change your email address to exactly match the email on your paid U2.com subscription.
- Complete any verification steps.
Please complete this before the Feedback Group presale opens.
If you see an "Unable To Update Email" message, you may have changed the email on your account recently. Ticketmaster security measures limit how often it can be updated, and you may not be able to use that account to join the Feedback Group presale queue. If this happens, contact the ticketing site's Customer Service team.
Q - What do I need ready before the presale opens?
A - Make sure your U2.com subscription is active, have your unique presale access code ready, and be signed in to the ticketing site for your show. Then join the waiting room 30 minutes before the presale opens.
Q - How many tickets can I buy? What is the ticket limit?
A - Your code covers up to FOUR (4) tickets per leg of the tour, for example Latin America, or Europe and the UK. When dates are announced in another region, your code works again for that leg. All ticketing code use is audited, and anyone found abusing presale privileges risks cancellation of ticket purchases and their U2.com subscription.
Q - Can I use my presale code again when further tour dates are announced?
A - Yes. You'll use the same presale access code for every presale on this tour. When dates are announced in other regions, your code will work again, with up to four more tickets per region. Using your code in earlier presales does not affect your access to later ones. Please keep your code safe and don't share it.
Q - Does a subscription to U2.com guarantee I can purchase tickets?
A - No. U2.com presales provide early access but cannot guarantee tickets. Tickets are sold on a first come, first served basis.
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PRESALE & CODE INFO
Q - Do I have to be a U2.com subscriber to take part in the U2.com Subscriber Presale?
A - Yes, this presale is only for subscribers of U2.com who have purchased a subscription. You can subscribe, or renew an expired account, at https://www.u2.com/pages/subscribe
Q - When is the latest I can join U2.com to be involved in the presale?
A - Anyone who is a current subscriber to U2.com can take part when ticket presales take place, but those who have been subscribers longest get the earliest opportunity to enter the presale. The Feedback Group have access starting on Day 1 of the presale, The Hype Group from Day 2. You can still subscribe once the presale has started: you'll join The Hype Group with a code of your own. The exact times are on the U2.com tour page.
Q - Where is my unique presale access code?
A - Your unique presale access code can be found on the U2.com tour page when you are logged in as a subscriber. In advance of the presales, current paid-up subscribers to U2.com will be emailed, at the address they registered on the site with, details of how the presale works, including the unique presale access code you will need to take part. This code is unique to you and must not be shared.
Q - How do I enter my personal presale code to take part in the presale?
A - Before the presale, the ticket purchase links will be emailed to you at the address you registered with U2.com, and will also be on the U2.com tour page. Use the link for your chosen show to join the waiting room 30 minutes before the presale opens. When it opens, you'll be taken to the ticket vendor's presale page, where you enter your unique presale access code in the box provided to unlock tickets.
Q - Do I have to buy my presale tickets in a specific timeframe?
A - U2.com is able to offer subscribers the chance to access presale tickets in all price ranges, but as capacity in each category may be limited, all presale tickets are sold on a first come, first served basis. The start and end times for each presale will be displayed on the U2.com tour page.
Q - If I miss the presale for the show of my choice, am I able to use my code for that show?
A - No. After the presale has ended for a show, any remaining tickets allocated for the presale will go on sale through later presales and the general on-sale. Links will be available on the U2.com tour page.
Q - How do I create a Ticketmaster account?
A - If you don't already have one, create it before tickets go on sale using the same email address as your paid U2.com subscription. Visit the Ticketmaster website for the country where you plan to buy tickets, select Sign In/Register, then choose Sign Up, and follow the prompts to add your email address and verify your account.
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THE U2 ARTIST PRESALE
Q - What's the difference between the U2.com Subscriber Presale and the U2 Artist Presale?
A - The U2.com Subscriber Presale is for paid U2.com subscribers only. It's the first presale for every show and you don't need to sign up for it separately. You use your own unique presale access code to unlock tickets, and for the Feedback Group presale on Ticketmaster, the email address on your Ticketmaster account must match your U2.com subscription.
The U2 Artist Presale is free and open to anyone who signs up before the sign-up window closes. It takes place after the U2.com Subscriber Presale, and only in markets where it's offered. For most shows it's powered by Ticketmaster: there's no code, and the day before, Ticketmaster sends you a link to join by email. For Paris and Milan, sign up at https://livenation.hq.fan/u2-paris-and-milan.
Q - How does the U2 Artist Presale work?
A - Sign up before the sign-up window closes and select the shows you'd like to join. You can change your selections until the sign-up window closes, and the confirmation page you see after signing up shows which presales are hosted by Ticketmaster and which by another site. The day before each presale, Ticketmaster will email you a link to join. Plan to join the waiting room about 30 minutes before the sale begins. For Paris and Milan, sign up at https://livenation.hq.fan/u2-paris-and-milan. Live Nation will email you a unique code from Wednesday 4 November, 5pm CET.
Q - Is the U2 Artist Presale available for every show?
A - No. In Europe and the UK it runs for every show except Lisbon; for Paris and Milan, sign up at https://livenation.hq.fan/u2-paris-and-milan. Check the U2.com tour page for the presales available for each show.
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TICKET PURCHASING
Q - How much do the U2.com presale tickets cost?
A - Any tickets purchased during the presale will cost the same as the tickets available during the public sale, and any charges made by the local ticket vendors will also be the same. The U2.com presale gives U2.com subscribers advance access to tickets; it does not provide a discount on ticket prices or charges.
Q - Once I have ordered will I receive an order confirmation?
A - Most ticket companies provide an online order reference number as confirmation of your purchase.
Q - If I have any questions concerning my purchase can I contact someone?
A - You must always contact the customer services of the ticket vendor from whom you made your purchase.
2026 SUBSCRIBER OFFER
INCLUDING U2 Days of Ash on CD, Propaganda Magazine & Poster
Q - When I subscribe to U2.com for 2026 what special gift comes with my subscription benefits?
A - Every year a U2.com subscription includes a limited edition gift. Our 2026 gift for subscribers is the six-track U2 Days of Ash CD with the print edition of Propaganda Magazine and one of seven posters. As a new subscriber or resubscriber you can choose this gift or select the unisex 'Love and Peace or Else' hoodie or Volume II of 'U2 The Complete Lyrics’
Q - If I select the U2 Days of Ash on CD, Propaganda Magazine & Poster, when will they be delivered?
A - As soon as production is complete and dispatch underway you will receive an email with delivery details.
Q - If I select the hoodie how do I ensure I order the correct size?
A - After selecting the hoodie as your special gift (Option 2), you are then able to choose your size.
Q - How can I receive Vol.1 & Vol.2 of the complete lyrics?
A - If you opt for a Premium subscription, you can opt to receive both Volume I (covering the years 1979-1988) and Vol II (1991-2024).
Q - When can I expect to receive the books?
A - Both books are ready for immediate dispatch and all qualifying subscribers will be emailed with shipping status.
Q - When I renew, how do I avoid selecting a gift I already have or one I am waiting to receive?
A - When renewing, choose Option 1 ('U2 Days of Ash on CD, Propaganda Magazine & Poster').
Q - What should I do if I accidentally redeem a gift I already own or haven't received yet?
A - If you've accidentally redeemed a gift, don't worry. Contact us through the Help page, and we'll adjust your account to ensure you receive the correct gift without any duplicates. We understand these situations can be confusing, and we're here to help fix them.
GENERAL MEMBERSHIP QUESTIONS
Q - How do I sign up to U2.com?
A - Click Sign Up / Sign In at the top of the page, or go to the Subscribe page. You can choose free or paid membership. Paid subscribers get the full benefits — exclusive content, the annual subscriber gift, a 25% shop coupon, and first access to ticket presales.
Q - What are the benefits I receive when I become a U2.com subscriber?
A - You’ll find all the benefits of an annual subscription on our Subscribe Page.
Q - How much does it cost to subscribe to U2.com?
A - The subscription price is standard USD$60 per year (Options 1–3), or USD$85 (Option 4), but existing subscribers pay only USD$50 (or USD$75 for Option 4) when they renew their current subscription.
Q - Has your postal address changed since you subscribed or renewed your subscription to U2.com?
A - If you have moved address since you subscribed or resubscribed to U2.com and you want your annual gift to be sent to your new address, please submit a Change of Address via our help form from the drop down topic 'Change of Adress ' Subscriber Gift' above.
Q - I don't have a credit card, can I purchase a U2.com subscription membership with a check or money order?
A - At this time, we only accept credit cards or PayPal for payment.
Q - Where do I renew my subscription on the web site?
A - To resubscribe, simply go to: renew.U2.com, login, and follow the renewal instructions.
Q - If my subscription has not yet expired, and I renew my subscription now, what is the expiration date of my new subscription?
A - You can renew your subscription at any time and it will continue for one year after the end of your current subscription term. Please note, your discounted resubscription fee is valid until the end of your existing subscription term. If you let your subscription term expire you will keep your U2.com profile, but the paid benefits will not apply. To reactivate you will need to purchase a new subscription.
Q - If I renew my U2.com subscription, will I receive access to presale tickets?
A - In a touring period, paid-up subscribers receive an opportunity to enter a special ticket presale. This is not a guarantee of tickets.
Q - After I renew my subscription, can I still use the 25% discount coupon from my previous subscription?
A - Yes. If you have not used your discount coupon it will still be valid up to a year from the date when you first became a subscriber. Please note that you will not be able to use multiple discount coupons on a single order - they are only good for one transaction at a time.
Q - How do I make a gift of a U2.com subscription to a friend or relative so that they can also receive the annual subscription gift?
A - Complete the process here and you will then receive a unique U2GIFT code. You can forward this to a friend or relative with your best wishes - and they can then can use this code to take out their own U2 annual subscription at no charge… and the gift they select will automatically be sent to them.
Q - Can I use my 25% coupon toward my membership fee or a friend's fan club membership?
A - No. Your discount offers are only good toward merchandise purchases made in the official U2.com store and are non-transferable. This coupon is for select shop merchandise only and may not be used to purchase tickets, U2.com subscriptions, or audio and video products. Coupons may not be combined, cannot be used toward shipping, handling or tax, and are limited to one per order. Any unused coupons will be forfeited. No cash value.
U2.com Profile
Q - How do I edit my profile?
A - When you are logged in with either a free or paid account, click on the ACCOUNT INFO button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your mailing address, etc.
Q - How do I change or request my password?
A - Use the "Forgot your password?" link on the Sign In page and we'll email you a link to set a new one.
ACTIVATING YOUR U2.COM ACCOUNT (NEW PLATFORM)
Q - Why do I need to activate my account?
A - We've moved U2.com to a new platform. All your details have carried over but to protect the security of our users we can't bring across your old password. Activating is a quick one-time step to set up a new one.
Q - How do I activate my account?
A - Click the "Activate Your Account" button in the "Please activate your U2.com account" email, then set your password. That's it.
Q - I didn't receive the activation email. What should I do?
A - Check your spam or junk folder first. If it's not there, go to the Sign In page, find EXISTING U2.COM MEMBER? and click ACTIVATE YOUR ACCOUNT, then enter your registered email address to have it resent.
Q - Which email address should I use?
A - The email address registered to your U2.com account — that's where your activation link is sent.
Q - I'm a free registered member. Do I need to activate too?
A - Yes. Anyone with a previous U2.com account needs to activate.
Q - If I'm a paid subscriber will I lose my subscription details when I activate?
A - No. Everything carries over. Activating only sets a new password.
Q - How do I redeem my subscription gift?
A - Sign in and go to My Account. Under GIFT STATUS, check your address is correct (update and press SUBMIT if not), choose your size where applicable, then click REDEEM to complete it in your cart. Your gift ships as soon as it's ready.
Q - I can't see a gift to redeem in My Account.
A - Only subscribers whose package includes a gift will see one under GIFT STATUS. If you think you should and don't, send a message using the Contact Us form.
Q - I redeemed just before the move. Do I need to redeem again?
A - No, don't worry — your order carried over, including anything not yet shipped. If you're unsure, contact us and we'll check.
Q - I've already activated. Do I need to do it again?
A - No, you're all set. If you're prompted again, send a message using the Contact Us form.
Q - I'm having trouble activating my account.
A - Please use the Contact Us form and we'll help you get signed in.
Q - I asked to reset my password but nothing arrived.
A - If you haven't activated your account yet, the reset won't work — you need to activate first. Go to the Sign In page, find EXISTING U2.COM MEMBER? and click ACTIVATE YOUR ACCOUNT.